TINCRAFT

Dust and loose dirt may easily be removed by light brushing or with a vacuum cleaner. The best attachments to use are the ones for cleaning upholstery or walls. Make sure to clean in one direction only to prevent rubbing dust into the surface of the ceiling.

After loose dust has been removed, other marks can be easily erased with an ordinary eraser. Although, a fresh wall cleaner may be preferred. 

Mineral fiber ceilings may be cleaned with a moist cloth or a sponge dampened in water containing mild soap. The sponge should contain as little water as possible. After washing, the soapy film should be wiped off with a cloth or sponge slightly dampened in clean water.

Look for the disinfectable and cleanable icons for more information on your specific ceiling tile. You can also download our cleaning and disinfecting guidelines for more information.

All of our mineral fiber ceiling tiles and panels can be painted with latex paints. The front and back of 24-in x 24-in and 24-in x 48-in panels should be painted.

PLEASE NOTE: Field painting will void the warranty. We cannot guarantee that the surface-burning characteristics, fire-resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain the same after repainting. TECTUM tiles can be painted up to 6 times without losing acoustical performance.

The default and preferred method of payment for Kanopi is to pay online using a credit card (we accept all major credit cards). However, in some cases, you might be able to buy now and pay later using alternate payment methods including a PO, invoice, or check.

Connect with one of our customer service team members by phone at (866) 438-8833, by submitting this form, or chat with us directly on our site to discuss your company's specific payment needs and see if you qualify.

Yes, we accept tax exempt orders for qualifying businesses. You will need to provide your tax exempt certification using the steps below.

1. Create or login to your Kanopi account.
2. When logged in, click on the ‘click here to submit certificates’ button.
3. The platform will guide you through the process until completion.
4. Once you submit, you will be able to immediately proceed with your purchase(s) exempt from sales tax.

If you have any questions, please connect with our customer support team.

There is no minimum order requirement on Kanopibyarmstrong.com. However, to qualify for free shipping your order must be over $750.

FIRE GUARD means that the product is engineered and tested as part of a fire resistant system, which includes tile, grid and the structure itself. Please check local building codes requirements for your space. The following link will direct you to additional information and support for Armstrong's Fire Resistant ceiling systems. 

Fire ratings refer to flame spread and smoke development. Ratings indicate how rapidly flame spreads on one surface as compared to another. The flame spread rating is broken into three categories: Class A, Class B and Class C. Class A products have a flame-spread of 25 or less, and smoke developed of 50 or less. Class C products have a flame-spread of 76-200, and smoke developed of 0-450. Class A products are appropriate in the majority of commercial applications and Class C products are appropriate in most residential applications.