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To find replacement tiles, you will need to find the item number of your current tiles. You can do that by removing the ceiling tile and flipping it over. Once you do that, locate the item # on the back of the tile. Enter the item number on our ceiling replacement page to get your match.

Dust and loose dirt may easily be removed by light brushing or with a vacuum cleaner. The best attachments to use are the ones for cleaning upholstery or walls. Make sure to clean in one direction only to prevent rubbing dust into the surface of the ceiling.

After loose dust has been removed, other marks can be easily erased with an ordinary eraser. Although, a fresh wall cleaner may be preferred. 

Mineral fiber ceilings may be cleaned with a moist cloth or a sponge dampened in water containing mild soap. The sponge should contain as little water as possible. After washing, the soapy film should be wiped off with a cloth or sponge slightly dampened in clean water.

Look for the disinfectable and cleanable icons for more information on your specific ceiling tile. You can also download our cleaning and disinfecting guidelines for more information.

Our Ceiling Selector can help you figure out what you need. After a few quick questions, we give you recommendations and can help you with your order and with installation.

It is recommended to change ceiling tiles out every 10 years. We have a 10-year warranty on most ceiling tiles. You can always patch and match a few tiles in the interim to transform any space or fix damages.

All of our mineral fiber ceiling tiles and panels can be painted with latex paints. The front and back of 24-in x 24-in and 24-in x 48-in panels should be painted.

PLEASE NOTE: Field painting will void the warranty. We cannot guarantee that the surface-burning characteristics, fire-resistance ratings, acoustical performance, dimensional stability/sag, or light reflectance will remain the same after repainting. TECTUM tiles can be painted up to 6 times without losing acoustical performance.

The Noise Reduction Coefficient (NRC) value is the % of sound that can be absorbed by that tile. The best NRC ceiling tiles can absorb up to 95% of sound. Example: An NRC of .95 can absorb 95% of the sound that strikes the tiles surface.

The Ceiling Attenuation Class (CAC) value is the number of decibels the tile can block from leaving or entering a closed room when installed as a drop ceiling. The best ceiling tiles have a CAC of 45, which blocks 45 decibels of sound that hit the tiles surface.

The default and preferred method of payment for Kanopi is to pay online using a credit card (we accept all major credit cards). However, in some cases, you might be able to buy now and pay later using alternate payment methods including a PO, invoice, or check.

Connect with one of our customer service team members by phone at (866) 438-8833, by email at help@kanopibyarmstrong.com, or chat with us directly on our site to discuss your company's specific payment needs and see if you qualify.

Yes, we accept tax exempt orders for qualifying businesses. You will need to provide your tax exempt certification to us. You can email your tax exempt document to help@kanopibyarmstrong.com. We suggest that you place your order first, then email the form. Once your tax exempt status has been approved, then our team can refund you the tax amount. If you’d prefer to wait until the status has been approved, that’s fine, too! Connect with one of our customer service team members to discuss your specific needs.

There is no minimum order requirement on Kanopibyarmstrong.com. However, to qualify for free shipping your order must be over $250.

Yes. Kanopi is the eCommerce platform of Armstrong World Industries. It’s just another way to do business with Armstrong Ceiling!

Started in 2020, Kanopi is the direct-to-consumer platform of Armstrong World Industries. Kanopi serves the portion of the market of small general contractors, business owners, general managers, property managers, facility managers, and homeowners. Typically, jobs under 20,000 square feet can be serviced through Kanopi. Armstrong works with national distributors, architects, interior designers, and major commercial projects.

Yes. Almost all of the products sold on Kanopibyarmstrong.com are Armstrong Ceilings products. Kanopi will continue to expand its product offering of Armstrong products, as well as additional manufacturers added on in the future.